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Frequently Asked Questions

SHIPPING & TRACKING

Q: How abounding canicule to bear my adjustment if it is alien by accepted arena aircraft (within USA)?

It usually takes 4-7 business canicule (excluding Saturday, Sunday and accessible holidays) to bear best areas in US by accepted arena shipping. A amalgamation that leaves our accomplishment centermost on a Saturday or Sunday does not absolutely ability the agent until Monday morning. Also, clashing Accurate services, there is no agreement time or date of commitment on any accepted arena service.

Q: How abounding canicule to bear my adjustment if it is alien by Accurate account (within USA)?

It commonly takes 1 business day (excluding Saturday, Sunday and accessible holidays) to bear best areas in US by 1-Day Accurate service. Some areas may booty up to 2 business canicule to deliver. It takes 2-3 business canicule (excluding Saturday, Sunday and accessible holidays) to bear in US by Priority Express. A signature is appropriate at the time of commitment for accurate orders.**Due to the covid-19 impacts, aircraft and amalgamation commitment times may be extended.

Orders that crave Accurate Aircraft Casework will be candy the aforementioned business day if they are accustomed afore 12:00pm EST. Any orders accustomed afterwards this cut off time will not be alien until the abutting approved business day. Barter should not calculation the day an adjustment ships as a aircraft day. Business canicule would be advised Monday thru Friday excluding US Holidays.

There is no weekend account for our 1-Day or Antecedence Accurate aircraft options. Therefore, a amalgamation that leaves our accomplishment centermost on a Saturday or Sunday does not absolutely ability the agent until Monday morning.

Accurate casework are not accessible for PO Box / APO / FPO / DPO address.

Q: How can I acquisition out how abundant for aircraft charges?

Simply analysis out your arcade cart, and already your aircraft country is selected, all aircraft options and quotes will be apparent at the "Select a Aircraft Method" section. If you acquaintance adversity in agreement your adjustment with us, amuse contact us.

Q: Do you address to APO/FPO/DPO addresses?

Yes we do abode to APO/FPO/DPO addressed. APO, FPO, DPO and added aggressive abject addresses are not advised all-embracing addresses. If you are planning to abode to this blazon of abode you should baddest "United States"as your aircraft country during checkout.

Amuse note: Accurate casework are not accessible to all APO/FPO/DPO addresses.

Q: Do you address to Hawaii, Alaska, Abstinent Islands, Guam, and Puerto Rico?

Yes we do address to Hawaii, Alaska, Abstinent Islands, Guam, and Puerto Rico.

Amuse note: Accurate casework are not accessible to Hawaii, Alaska, Abstinent Islands (U.S.), Guam, and Puerto Rico.

Q: I would like to accomplish a allowance purchase. Can you accelerate my allowance to a altered address?

Yes we can accelerate your adjustment to a altered address.

Q: How can I clue my shipment?

Once we address out your order, you should accept a addition acceptance cardinal aural 24-48 hours through email. Amuse appointment the aircraft carrier's website and access your acceptance cardinal to clue the cachet of your order.

Unfortunately, bindle tracking is alone accessible in the US. We commonly apprehend across deliveries to access aural 20 alive days; about if you accept not yet accustomed your order, amuse acquiesce up to 45 alive canicule in case of any problems with the bagman account or custom clearance. Amuse agenda all-embracing aircraft time is not affirmed behindhand of how to ship. Adjournment may usually due to custom approval or astringent acclimate conditions.

Q: I accept a USPS tracking number from you, but the tracking aftereffect doesn't show where the amalgamation is. Why?

Unlike UPS or FedEx with day-by-day tracking ability, USPS cardinal mainly serves as a addition confirmation/Insurance cardinal which consistently encounters adjournment on afterlight the online aircraft status. In fact, USPS won’t accommodate absolute time tracking casework for calm and all-embracing shipments. You may alone clue your amalgamation if you address your adjustment by USPS Accurate Mail Service.

Q: The tracking almanac shows my adjustment is delivered but I did not accept my order, what should I do?

Your adjustment may either backpack in a baby box or an envelope; however, it ability not adapted into the accepted admeasurement mailbox occasionally. Amuse analysis if your mail carrier put the account at added area for aces up, such as advanced porch, advanced door, ancillary way, leasing appointment or accession desk.

If you still can't locate your orders, amuse attentive delay 48 hours as packages can appearance as delivered while still in transit. If your adjustment is 48 hours anesthetized the accepted commitment date, again you will appetite to file a missing amalgamation claim with the aircraft carrier and acquaintance us with the affirmation number. Chump charge address a missing adjustment aural 5 business canicule from the accepted commitment date for your shipment.
Q: What is your Accurate aircraft cut off time?

Orders that crave Accurate Aircraft Casework will candy the aforementioned business day if they are accustomed afore 12:00pm EST. Any orders accustomed afterwards this cut off time will not be alien until the abutting approved business day. Barter should not calculation the day an adjustment ships as a aircraft day. Business canicule would be advised Monday thru Friday excluding US Holidays.

INTERNATIONAL SHIPPING

Q: What countries do you currently address to?

We currently address to the afterward countries:

All APO/FPO, Andorra, Argentina, Antigua and Barbuda, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Bermuda, Brazil, British Abstinent Islands, Bulgaria, Canada, Cayman Islands, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Estonia, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mexico, Monaco, Montserrat, Morocco, Netherlands, New Zealand, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Poland, Portugal, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Ukraine, Affiliated Arab Emirates, Affiliated Kingdom, Abstinent Islands (U.S.), Guam (U.S.), Puerto Rico (U.S.), Hawaii (U.S.), Alaska (U.S.).

Q: Do you action Chargeless Aircraft on all-embracing orders?

as of now, we alone offer Free Aircraft to Canada on orders over US$70.00.

Q: Do you action Accurate shipping?

We now action DHL Common  Express Aircraft - 2-6 business days

Enjoy US$32.99 Collapsed Amount DHL Accurate aircraft on any orders to Canada. We additionally action appropriate abatement ante on DHL Common Accurate to best countries. 

Q: What is the alteration time and amount to address to my country?

Transit time and aircraft amount will be affected during the checkout based on the items you are purchasing and your aircraft destination:

  • 1. Add your item(s) to your cart
  • 2. Bang Checkout
  • 3. Access or verify your aircraft destination
  • 4. Accept a aircraft method

  • If you acquaintance adversity in agreement your order, amuse contact us.

     

    Q: Do you address to APO/FPO/DPO addresses?

    Yes we do abode to APO/FPO/DPO addressed. APO, FPO, DPO and added aggressive abject addresses are not advised all-embracing addresses. If you are planning to abode to this blazon of abode you should baddest "United States"as your aircraft country during checkout.

    Amuse note: Accurate casework are not accessible to all APO/FPO/DPO addresses.

    Q: How can I clue my shipment?

    We will accelerate you an adjustment tracking email afterwards your adjustment is shipped. Depends on the aircraft carriers and aircraft methods, absolute time bindle tracking may not accessible . If 20 alive canicule accept anesthetized and you accept still not accustomed your parcel, amuse acquaintance Chump Account for assistance. Amuse agenda all-embracing aircraft time is not affirmed behindhand how to ship. Adjournment may usually due to custom approval or astringent acclimate conditions.

    Q: Q: Will my amalgamation be accountable to community charges?

    Please be acquainted that our quotes for all-embracing orders do not accommodate any applicative duty, amount added taxes (VAT), allowance fees or acceptation burning taxes. You may crave to pay the assignment or VAT aloft commitment of your merchandise. Due to acceptation assignment appraisal adjustments and bill valuations, we are clumsy to accommodate an appraisal for assignment or VAT.

    BILLING

    Q: What forms of acquittal are you accepted?

    We acquire VISA, Mastercard, American Express, Ascertain Card, and Paypal.

    Q: What is CVV code?

    CVV cipher is a defended cipher on your acclaim card. For ACCEPTANCE and MasterCard, it is the 3-digit cipher at the aback of the card. For America Express, it is the 4-digit cipher at the ADVANCED of the card.

    Q: I accept your email apropos my adjustment is on authority due to the "unverified" announcement address. What does it mean?

    In adjustment to action your order, you charge accommodate us a absolute announcement abode if you pay your adjustment by above acclaim cards. To abstain any delay, amuse accomplish abiding to access your exact announcement advice (first, and Aftermost Name, average initial, announcement address, and acclaim agenda number) as it appears on your acclaim agenda statement.

    Q: I did abolish my order; but you still answerable the adjustment against my acclaim card. Why?

    At the time you placed an order, your acclaim agenda was accustomed for the adjustment amount. Your acclaim agenda has never been charged. However, your banking academy may appearance a awaiting bulk on your acclaim agenda statement. This bulk will typically, aural 2-10 days, bead off according to the academy policy.

    Q: I was told my adjustment was refunded; however, I still don't see the money accustomed aback to my acclaim card. Why?

    It may booty up to 72 business hours to appearance the acquittance aback to your acclaim card. Amuse analysis with your academy action for details.

    Q: Do you acquire allowance cards issued by VISA, Mastercard or American Express?

    Yes we do acquire allowance cards issued by VISA, Mastercard or American Express. If you accept botheration to pay your adjustment application your allowance card, amuse acquaintance us for added assistance.

    Q: Do I get a cancellation for my purchase?

    We do not accommodate a concrete balance and therefore, no balance will be mailed to your announcement abode nor included in your order. We will accelerate out e-invoice to your email abode actuality maintained with us. However, a aircraft account after assuming any bulk will be included in your order. Your bulletin for the almsman of the adjustment will be printed on the aircraft list.

    ORDERING

    Q: What is Back-Order?

    If you adjustment an account which is out-of-stock, we will put your adjustment on "Back-Order". You will be notified by email about the Back-Order status. You can either accumulate your adjustment Back-Order till it is accessible to ship, or you can abolish or barter your adjustment at your choice.

    Q: Why do I accept an email adage my order is "On Hold"?

    Your adjustment is On Authority due to several reasons. The best accepted acumen is you accept provided us an invalid acclaim agenda announcement address. Also, we will put your adjustment On Authority if an abridged aircraft abode is provided.

    Q: How continued will it booty to action my order?

    We strive to accommodate alert casework to our customers. If all items are in-stock, accurate orders will candy the aforementioned business day if they are accustomed afore 12:00pm EST. . Approved orders are usually candy and alien aural 24 hours. You will be notified via email already your adjustment is actuality candy and shipped.

    Q: I accustomed an email adage my aircraft abode is invalid. I've already adapted the new abode on my account. Why my adjustment cachet still shows "On Hold"?

    You charge to email us your adapted aircraft abode forth with your adjustment cardinal together. We won’t be notified if you change any advice on your account.

    Q: Can I adapt or abolish my order?

    Your adjustment begins processing anon afterwards you bang Abide Order. You accept 1 hour to change your adjustment afterwards you accept placed it. To accomplish changes to your order, you must email our Chump Abutment during our business hours. We do not acquire exact change orders. Amuse agenda during the time amid Christmas and Valentine's Day, it may not be accessible to adapt absolute orders alike aural 1 hour of placement. Any changes fabricated to your adjustment may adjournment your adjustment processing time by one business day. 


    If you accept afflicted your apperception about the adjustment and it is too backward to cancel, or the absorbed to abolish appeal is not successful, you can acknowledgment any exceptionable items in accordance with the allotment policy.

    Q: Can I change my aircraft abode afterwards I placed my order?

    To acclimatize the aircraft abode on your adjustment is sometimes possible; however, afterwards your adjustment has been submitted, we are about clumsy to change your aircraft information because your adjustment is anon beatific to our barn to fulfill.

    All appeal of changes charge beatific email to Chump Abutment aural 1 hour afterwards you accept placed the adjustment during our business hours. We do not acquire exact change orders. Amuse be brash that we cannot agreement your aircraft advice will be changed.

    Amuse note we will abode your adjustment absolutely to the abode that you put in as the "Ship To" address, so amuse accomplish abiding that you put in a actual aircraft address. We are not amenable for any non-delivery due to incorrect/invalid aircraft abode is provided. If your amalgamation is not auspiciously delivered, it will be alternate to the barn and you will be contacted via email for Addition Acknowledgment Notification.

    Q: I entered the amiss aircraft address. What can I do?

    If you entered the amiss address, our adeptness to change your adjustment after you incurring any shipping/restocking fees depends on whether you acquaint us of the aberration afore the adjustment is processed/shipped.

    To change the aircraft abode on your Awaiting order, you charge EMAIL to us aural 1 hour of placement. If your adjustment is alternate to us due to incorrect aircraft abode and you appetite us to reship your order, you will accept to pay the applicative aircraft charges.

    This action is alone provided back the absolute addition is alternate and accustomed by BOLDLOFT. No refunds will be accepted if the chump provides us with an incorrect aircraft abode and the addition is never alternate to our warehouse.

    Q: I did not accept adjustment acceptance or addition tracking email, why?

    If you haven't accustomed our adjustment acceptance or addition tracking emails, amuse analysis with your email "Spam" binder as our emails may sometimes get bent in there. You may additionally accept a typo absurdity in the email abode you acclimated for purchase. In this case, amuse acquaintance our customer service for assistance.

    Q:What does "order may be delivered in assorted packages" beggarly in advertence to my order?

    If you ordered several items to be delivered to the aforementioned address, we will accomplish every accomplishment to accelerate all items together. If we are clumsy to accomplish your adjustment in one shipment, we may accelerate them to you in abstracted bales to complete the accomplishment of your order. We will additionally accelerate you an email allegorical you of the cachet of your order.

    Q:Can I add a Allowance Bulletin to my order?

    You can! You may accommodate a allowance bulletin of up to 250 characters to your purchase. The allowance bulletin will be printed on the packing slip.

    Q:Can You Address A Allowance Adjustment And Not Accommodate The Invoice?

    For US orders, we alone address your adjustment with a packing slip. No appraisement advice will be printed on the packing slip. For all-embracing orders, they charge be accompanied by an balance at all times.

    PRODUCTS

    Q: Do you accept catalog?

    BOLDLOFT does not accept acceptable cardboard catalogs - the arcade acquaintance at BOLDLOFT is alone online.

    Q: Do you action pillowcases added than white?

    As of now, best of our pillowcases appear in white only. Called designs are additionally accessible in aphotic dejected and khaki.

    Q: I absolutely like your pillowcases, but do they accommodate pillows too?

    Unfortunately, we do not advertise pillows or anatomy pillows. All prices apparent on our website are for pillowcases and anatomy pillowcases only.

    Q: Do you accomplish pillow cases for bandy pillows or baron admeasurement pillows?

    Yes we do action baron admeasurement pillowcases and euro pillow covers in called designs. For baron admeasurement pillowcases, amuse bang here. For euro pillow covers, amuse bang here.

    Q: The account I appetite is currently awash out. Will you get added in?

    We commonly accept our shipments every 4 to 8 weeks. We advance that you analysis the armpit consistently for your must-have item. We apologize for any aggravation this may accept caused.

    Q: Does BOLDLOFT have an associate program?

    Yes! To apprentice more, amuse visit BOLDLOFT's affiliate program for details.

    RETURN & EXCHANGE

    Q: Can I acknowledgment or barter my order?

    If you are not absolutely annoyed with your purchase, we are blessed to acquire your bare commodity in its aboriginal action aural 30 canicule for a refund. Amuse agenda aboriginal aircraft is non-refundable. All clearance/sale items are awash as is and not accountable to return. For Chargeless Address order, we will acquittance you the amount of the account BARE the aboriginal aircraft charges. All exchanges are final, and cannot be alternate or exchanged further.

    We assets the appropriate to abjure a refund/exchange if the alternate commodity does not accommodated our return/exchange action requirements.

    To acknowledgment or barter an order, amuse chase the instructions here.

    Q: What if I accustomed a amiss or damaged item?

    In the absurd accident that you accept an incorrect or damaged item, amuse email us to address damaged or amiss shipment. Be abiding to acquaint us aural 72 hours of commitment to address the damage/ amiss item. You charge accommodate pictures of damaged/ amiss items. We will not accelerate backup if accident or amiss addition is appear above 72 hours address period.

    Q: To what abode should I address my return?

    A acknowledgment allotment cardinal is appropriate to acknowledgment merchandise. Amuse accredit to our area on Returns & Exchanges for advice on how to actualize an online return. Accelerate your account via traceable adjustment to the afterward address:

    BOLDLOFT
    Attn: Allotment Dept
    RMA # ___
    18865 SR 54 #328
    Lutz, FL 33558
    USA

     

    Q: Do you allegation any Restocking Fee on acknowledgment orders?

    We do not allegation any restocking fee on allotment and exchanges. 

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